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US travel agencies:
Tel. 1-872-256-6500 (US and Canada)
Tel. +1 (954) 414 4247 (US and Canada)
+61 (02) 8607 8206 (Australia)
+44 808 250 7800(UK)
Volga Dream provides the most magnificent cruise imaginable! The cruise boat is beautiful, staff are very friendly and engaging, food is fantastic 5 star dining and the tours are all worthwhile and informative. Yulia as cruise director is professional, knowledgeable, and understands everyone's needs easily. The cabins are comfortable, lounges and sitting areas well decked out. Everything about the cruise is exceptional.
Terms of Service
THE PASSENGER EXPRESSLY AGREES TO THE TERMS AND CONDITIONS OF CONTRACT APPEARING BELOW AND ON THE REVERSE OF THIS TICKET/ CONTRACT BY ACCEPTING THE SAME ON BEHALF OF ALL NAMED PASSENGERS. IMPORTANT NOTICE TO PASSENGERS: THIS TICKET/ CONTRACT CONTAINS SUBSTANTIAL PENALTIES FOR CANCELLATION, AS WELL AS CERTAIN LIMITATIONS OF LIABILITY, INCLUDING LIMITATIONS RESPECTING INJURY TO OR DEATH OF PASSENGERS AND DAMAGE CLAIMS RELATING TO BAGGAGE. PLEASE READ ALL OF THESE TERMS AND CONDITIONS CAREFULLY. BY ACCEPTING THIS TICKET/ CONTRACT AND BOARDING THE VESSEL, ALL PASSENGERS AGREE TO ACCEPT AND TO BE BOUND BY ALL OF ITS TERMS AND CONDITIONS, INCLUDING SPECIFICALLY THOSE REGARDING YOUR RIGHTS TO SUE, GOVERNING LAW, FORUM AND JURISDICTION.
The term "Ticket/ Contract" includes this entire document including all its terms and conditions. The term "Passenger" includes every person named on the face of this Ticket/ Contract and/ or occupying the cabin designated above; the term "Vessel" refers to MS Volga Dream or any ship substituted therefore, and its tenders or any other similar means of conveyance; the term "Owner” includes the Vessel, its owner, all the Owner’s affiliated agents, companies and sales representatives. The term "Baggage" shall mean such baggage allowed aboard pursuant to the terms of this Ticket/ Contract which is placed in the Passenger's cabin, or any baggage which has been stored in the Vessel's baggage room, holds or safe against receipt therefore at the request of the Passenger.
As used herein, the term "cruise fare" shall mean that amount paid, exclusive of personal charges, in exchange for all water transportation aboard the Vessel and the Vessel's tenders which Owner agrees to provide to Passenger pursuant to this Ticket/ Contract. Cruise fare must be received by the Owner prior to embarkation. Should the passenger or the travel agent representing the passenger fail to pay the cruise fare to the Owner prior to embarkation, the Owner reserves the right to deny embarkation or to collect the cruise fare on board.
Payments for services are handled by partner companies in United States and Europe: payments from customers residing in US or Canada are processed by Travel All Russia LLC of 2300 North Pershing Drive, Suite 202, Arlington, VA 22201, United States; payments by customers residing in other countries are processed by UAB Agora BT of Siltadarzio g. 2-17, Vilnius city, Lithuania (Company code 302838884).
This Ticket/ Contract is valid only for the Passenger or Passengers named herein for the date and Vessel indicated. It may not be sold or transferred. The Terms and Conditions of this Ticket/ Contract are binding on, and confer benefits to, the Passenger, the Passenger's spouse, heirs, executors, administrators, personal representatives, dependents and next of kin. The Passenger represents and warrants that he/she is duly authorized by and on behalf of all Passengers (including children) named on this Ticket/ Contract to agree to and to bind all such Passengers to such terms and conditions.
The Passenger is required to be on board the Vessel one hour before departure. Enhanced security procedures may require additional time. At the time of embarkation the Passenger is responsible for having received all medical inoculations necessary for the voyage and having in his/her possession this Ticket/ Contract, valid passport, visas, medical card and other documents necessary for scheduled ports of call and disembarkations. Owner makes no representations concerning individual requirements for travel to certain locations and assumes no responsibility for advising guests of the documents necessary for the scheduled ports of call and disembarkation. Passengers will be required to register a valid credit card or payment method at the Purser’s desk upon embarkation for charges incurred during the voyage.
Cancellations (days prior departure):
If you cancel 90 days or more before tour start date, you will lose your 20% deposit.
If you cancel from 60 to 89 days before tour start date, your refund will be 35% of program price.
If you cancel from 31 to 59 days before tour start date, your refund will be 20% of program price.
If you cancel 30 days or less before tour start date, your payment is not refundable
Cancellation requests must be made in writing. All appropriate refunds may be made to the travel agent representing the Passenger. Some agents may, at their discretion, withhold an agency cancellation fee. If cancellation fees are charged by air carriers, land operators or travel agents, they will be deducted from any refund made pursuant to this paragraph. Owner will not be responsible for the receipt by the Passenger of refund monies. The Passenger expressly authorizes his/her travel agent to receive any refund and relieves Owner of any responsibility for such funds once a refund has been made to a travel agent. The foregoing cancellation policy applies regardless of the reason for cancellation, including in cases of emergency, accidentor force majeure on the part of the passenger.
Each passenger may bring aboard the Vessel a reasonable amount of clothing and personal effects without charge. All baggage must be securely packed and distinctly labeled with the Passenger's full name, the name of the Vessel, the cabin number of the Passenger and the sailing date of the Vessel. Under no circumstances may dangerous articles such as firearms, explosives, oxygen or combustible or illegal substances be taken aboard the Vessel. Any such items shall be surrendered to the Master at embarkation, and may be disposed of in the sole discretion of the Master. Pets and other animals are not allowed on board the Vessel. Hand or unlocked baggage, breakables and valuables, including but not limited to jewelry, money, precious stones, trade equipment, computers, photographic equipment or other electronics, securities, financial instruments and/ or tickets, must be hand- carried by Passengers on and off the Vessel, and may not be included with check- in baggage. Owner shall not be responsible for loss of or damage to such items.
a. The total value of the luggage, valuables and other personal belongings of a Passenger aboard the Vessel who does not deposit valuables for safekeeping, as described in this Ticket/ Contract, shall be deemed not to exceed the amount of USD 150 per Passenger and Owner's liability, if any, for loss of or damage to such belongings is limited to a maximum of USD 150 per Passenger. Owner provides safekeeping for valuables aboard ship and encourages Passengers to deposit any jewelry or other valuables brought aboard the Vessel with the designated officer who will issue a receipt for such valuables. Owner shall not be liable for any loss of or damage to money, jewelry, precious stones, securities, financial instruments, tickets or other valuables unless they have been delivered to the designated officer and a receipt issued. The value of articles delivered for safekeeping shall be deemed not to exceed USD 150 unless the Passenger declares in writing the articles delivered and a higher value and pays the declared value charge required by Owner. In no event shall Owner’s totally liability for declared goods exceed USD 1,500, regardless of declared value.
b. Other than as elsewhere stated in this Ticket/ Contract, Owner shall have no liability for loss of or damage to baggage or personal effects. Personal belongings lost while unattended in public lounges or other public areas, whether on board the Vessel or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, perils of the sea, and other acts of God are not reimbursable.
c. Settlements of reimbursable claims for lost belongings will be made on the basis of actual cash value (replacement cost, less depreciation). Settlements of reimbursable claims for damaged items will be on the basis of cost of repair or replacement, whichever is less. No amount shall be paid in settlement of any claim without proof of the actual cash value or repair cost as appropriate arising from the loss or damage. Such proof must be sent to Owner. Owner liability must also be proven before settlement will be paid.
d. A written claim for loss of or damage to baggage, valuables and other personal belongings must be made to Owner before the Passenger leaves the debarkation area to enable Owner to investigate any damage and to conduct a search for claimed lost articles.
a. At any given moment there are likely to be “trouble spots” in terms of inclement weather, crime and/or war or terrorist actions. Accordingly, Owner reserves the right at its sole option and discretion, without any liability for damages or refund of any kind, to deviate from the Vessel's advertised or ordinary itinerary or route, to delay, advance or lengthen any sailing, to omit or change ports of call, to arrange for substantially equivalent transportation by another vessel and/ or by other means of transportation, whether belonging to Owner or not, and to cause the Passenger to disembark from the Vessel temporarily or permanently. Owner may for any reason whatsoever cancel any sailing or terminate the Ticket/Contract at any time before departure of the Vessel, and in such event, Owner's only liability will be to refund to the Passenger the amount it has received for the Ticket/ Contract. Any such changes are for Passengers’ safety and beyond Owner’s control. While Owner endeavors to provide reasonable protection for Passengers’ comfort and safety onboard its ships, Owner cannot guarantee freedom from all risks associated with war, terrorism, crime or other potential sources or harm. Owner reminds all passengers that they must ultimately assume responsibility for their actions while ashore.
b. For purposes of assisting other vessels or protecting life or property, the Master of the Vessel has the right, at his sole discretion, to deviate from the Vessel's advertised or ordinary itinerary or route, to delay, advance or cancel any sailing, to omit or change any ports of call, to tow or to be towed, to transfer the Passenger and the Passenger's baggage to any other vessel and or other means of transportation whether belonging to Owner or not, to cause the Passenger to disembark the Vessel temporarily or permanently, and the Passenger shall have no claim against the Owner in such circumstances.
a. The Passenger represents and warrants that the Passenger is physically and otherwise fit to travel; that he will at all times comply with Vessel's rules and regulations and orders and directions of the Vessel's officers and medical staff, that his conduct will not impair the safety of the Vessel or inconvenience other passengers. Owner is unable to accommodate women past their sixth month of pregnancy.
b. Owner and the Master or medical officer of the Vessel, without liability and at any time, may refuse to transport or may land any Passenger at any port or place, or transfer the Passenger to other means of transportation, because of health or physical condition, mental disorder, failure to abide by Vessel regulations, failure to possess necessary passports, visas and health or vaccination certificates, or other causes rendering the Passenger unfit to travel.
c. If the Passenger is refused passage or leaves the Vessel prior to the end of the cruise for any of the reasons described in this section or for other reasons including, but not limited to, personal, medical, or business reasons, Owner will not be required to refund any portion of the Ticket/ Contract price, or be responsible for any of the Passenger's costs.
d. The Passenger hereby consents to a reasonable search being made of the Passenger's person, baggage or other property and to the removal and confiscation or destruction of any object which may, in the opinion of Owner, be illegal, impair the safety of the Vessel, or inconvenience other Passengers.
e. The Passenger shall indemnify Owner for all penalties, fines, charges, losses or expenses incurred or imposed upon Owner or the Vessel by virtue of any act or violation of law of the Passenger.
f. Owner is unable to accommodate children under six months of age and reserves the right to restrict the number of those under three years of age aboard the Vessel. Any child under the age of eighteen must be accompanied by an adult over the age of twenty- one. If the adult accompanying this child is not a parent, a "Parental Consent Guardianship Form" must be signed by parent or legal guardian and received by Owner prior to sailing.
g. All Passengers are required to advise Owner in writing, at or prior to the time a cruise is booked, of any physical, emotional or mental condition which may require professional attention during the cruise, including those Passengers who are physically challenged and require the use of wheelchairs or other similar facilities. Owner strongly recommends that Passengers using wheelchairs travel with someone who is able to assist them, both on shore and on board the Vessel. Physically challenged Passengers must bring and be responsible for all facilities relating to their condition. If any such condition arises after the cruise is booked, the Passenger is required to advise Owner in writing immediately. Failure to advise Owner as required hereunder shall release Owner and all personnel aboard the Vessel from any liability related to such condition or its treatment.
a. Tours, including pre- cruise, post- cruise and other shore excursions including hotels, restaurants and transportation, whether by vessel, air, rail, land or other means, not owned or operated by Owner are not under the operation or control of Owner, and Owner makes no representation of any kind as to them, and takes no responsibility for them.
b. The Passenger shall have no right to any refund and Owner shall have no obligation or liability of any kind to the Passenger for acts or omissions in connection with or arising out of arrangements with independent contractors since they are not agents or employees of Owner. Arrangements with independent contractors include, but are not limited to the following:
(1) services or products available for the Passenger's convenience on board the Vessel and furnished by doctor(s), dentist(s), nurse(s), barber(s), hairdresser(s), manicurist(s), masseur(s), spa operator(s) photographer(s), entertainer(s), instructor(s), shopkeeper(s), lecturer(s) and others;
(2) services, products or transportation provided elsewhere than aboard the Vessel which are furnished by others in connection with sight- seeing tours, pre- cruise and post- cruise tours, excursions and shore trips, including, but not limited to tender service, whether arranged or organized by tour operators, travel agents or Owner
c. The independent contractors shall be entitled to charge for any products sold, services rendered or transportation provided to the Passenger either directly or through Owner.
d. Each Passenger agrees that all rights, exemptions from liability, defenses and immunities of whatsoever nature referred to in this Ticket/ Contract applicable to Owner and the Vessel, shall in all respects inure also for the benefit of any servant, agent or independent contractor of Owner acting in the course of or in connection with their employment so that in no circumstances shall any such servant, agent or independent contractor as the result of so acting be under any liability to any such Passenger different from that of Owner. Any acceptance by Owner of payment for any such services is done only as a convenience to the Passenger and shall not modify the limitations or disclaimer of agency stated herein.
a. The Medical Officer, Doctor(s) and/ or nurses are on board the Vessel for the treatment of crew members, and may, for the convenience of Passengers and at the request of the Passenger, provide medical services to the Passenger. Owner does not undertake to treat or care for the Passenger medically, and the doctors and nurses, even if designated officers of the Vessel, are not agents for or employees of Owner, but rather are independent contractors. Owner shall not be liable for any aspect of medical treatment provided to the Passenger, including, but not limited to the consequences of any examination, advice, diagnosis, medication, treatment, prognosis or other professional services which such doctors or nurses may furnish the Passenger. Any acceptance by Owner of payment for any such services is done only as a convenience to the Passenger and shall not modify the limitations or disclaimer of agency stated herein.
b. The Passenger hereby consents to treatment by the Vessel's doctor or other medical personnel, if any, or by a physician designated by Owner, if subsequent to embarkation the Passenger is unable to request or authorize such treatment and in the opinion of the Vessel's doctor needs medical attention.
c. The Passenger may be charged for medical services and for medications and supplies used for his medical treatment.
Any and all payments by the Passenger to Owner shall be made in currency of the Russian Federation or such other currency acceptable to Owner. All charges for services and products provided on board the Vessel must be settled in cash or charged (via credit card acceptable to Owner) before the Passenger's final disembarkation from the Vessel. Any other expenses incurred by the Passenger or by Owner on behalf of the Passenger shall be payable by the Passenger on demand.
Passenger shall neither pay nor receive any general average contribution with respect to any property.
The maximum total liability, if any, of Owner resulting from the loss of life of or bodily injury to the Passenger shall not exceed USD 50,000 the amount permitted by law of the Russian Federation. NOTWITHSTANDING AND/OR IN ADDITION TO THE APPLICABILITY OF ANY OF THE FOREGOING STATUTORY OR LEGAL LIMITATIONS OF LIABILITY, IMMUNITIES AND RIGHTS, OWNER SHALL AT ALL TIMES BE ENTITLED TO ANY AND ALL LIABILITY LIMITATIONS, INMMUNITIES AND RIGHTS SPECIFIED UNDER THE MARITIME REGULATIONS OF RUSSIAN FEDERATION. Nothing in this Ticket/ Contract is intended nor shall operate to limit or deprive Owner of any such statutory limitation of or exoneration from liability, or of the benefits of any statute or law of any country which might be applicable providing for exoneration from or limitation of liability. The Owner shall not be liable to the passenger for damages for emotional distress, mental anguish or psychological injury of any kind or under any circumstances, except when such damages were caused by the negligence of the Owner and resulted from the same passenger sustaining actual physical injury, or having been at risk of actual physical injury, or when such damages were intentionally inflicted by the Owner.
a. Owner shall not be liable for any claims whatsoever for personal injury, illness or death of the Passenger, unless a written accident report signed by the Captain is given to Owner within 30 days after the date of the injury, event, illness or death giving rise to the claim. Suit to recover on any such claim shall not be maintainable unless filed within one year after the date of injury, event, illness or death, and unless served on Owner within 120 days after filing.
b. Owner shall not be liable for any claims whatsoever, other than for personal injury, illness or death of the passenger, unless full particulars in writing are given to Owner within 30 days after the Passenger is landed from the Vessel or in the case the Voyage is abandoned, within 30 days thereafter. Suit to recover on any claim whatsoever other than for personal injury, illness or death shall not be maintainable unless filed within six months after the date the Passenger is landed from the Vessel or in the case the Voyage is abandoned, within six months thereafter, and unless served upon Owner within 120 days after filing. The Passenger expressly waives all other potentially applicable state, federal or foreign limitation periods for claims.
c. In consideration for the fare paid, it is agreed that Owner shall not be held vicariously liable for the intentional or negligent acts of any persons not employed by Owner nor for any intentional or negligent acts of Owner’s employees committed while off duty or outside the course and scope of their employment.
d. Owner shall not be liable to the passenger for damages for emotional distress, mental suffering/anguish or psychological injury of any kind under any circumstances, except when such damages are caused by the negligence of Owner and resulted from the same passenger sustaining actual physical injury, or having been at risk of actual physical injury, or when such damages are intentionally inflicted by Owner.
e. In addition to all other restrictions provided herein, Owner shall have the benefit of all statutes of the Russian Federation providing for limitation and exoneration from liability.
Owner shall not be liable in any way to the Passenger for death, bodily injury, illness, damage, delay or other loss or detriment to person or property or for the Owner's failure to commence, perform and/ or complete any duty owed to the Passenger if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, terrorist activities, civil commotions, labor difficulties, whether or not Owner is a party thereto, interference by authorities, requisitioning of the Vessel, political disturbance, inability to secure or failure of supplies, perils of the sea, collision, foundering of the Vessel, explosion, breakdown or failure of or damage to the Vessel or its hull, machineries or fittings, howsoever and wheresoever any of the same may arise or be caused, riot, insurrection and government restraint, fire, or any other cause whatsoever beyond the reasonable control of Owner.
This Ticket/ Contract applies to claims suits and litigation of any kind against the Owner. Any dispute arising out of or in connection with this Ticket/ Contract shall be determined by Arbitration Courts of the United Kingdom.
Should any provision, or portion of any provision, of this Ticket/ Contract be contrary to or invalid by virtue of the law of any jurisdiction or be so held by a court of competent jurisdiction, such provision shall be deemed to be severed from this Ticket/ Contract and of no force and effect and all remaining provisions herein shall continue to be in full force and effect. The heading of this Ticket/ Contract are for convenience of reference only and shall not define or limit any of the terms or provisions hereof. Whenever the context so requires, references to the male gender shall include references to the female, and references to the singular shall include the plural and vice-versa.
ALL WARRANTIES INCLUDING WARRANTIES OF FITNESS FOR USE AND MERCHANTABILITY ARE EXPRESSLY EXCLUDED FROM THIS TICKET/ CONTRACT. OWNER SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES.
Except as otherwise expressly provided in this Ticket/ Contract, all written notice required by this Ticket/ Contract must be mailed, postage prepaid, to the Owner PREMIER CRUISES LIMITED Registered office : Trident Chambers, Wickhams Cay, PO Box 146, Road Town, Tortola, BRITISH VIRGIN ISLANDS , ACTING UNDER TIME CHARTER AGREEMENT WITH SODBY LTD, MALAYA BRONNAYA, 26, BLD. 2, MOSCOW, 123001, RUSSIA
THE PROVISIONS OF THIS TICKET/ CONTRACT REPRESENT THE ENTIRE AGREEMENT AND A BINDING CONTRACT BETWEEN THE PASSENGER AND OWNER. THE PASSENGER'S ACCEPTANCE OF THIS TICKET/ CONTRACT CONSTITUTES THE PASSENGER'S CONSENT TO THESE PROVISIONS. THESE PROVISIONS SUPERSEDE ANY ORAL OR WRITTEN REPRESENTATIONS. ANY CHANGE IN THESE PROVISIONS MUST BE IN WRITING AND SIGNED BY THE PRESIDENT OF THE OWNER AND MAY REQUIRE A COMMENSURATE INCREASE IN FARE.